Aug. 21, 2021


2 min read

WASCO disconnects services over unpaid bills

WASCO disconnects services over unpaid bills

WASCO water reservoir

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WATER and Sewage Company (WASCO) has started disconnecting services for customers who failed to pay their outstanding bills, the utility body’s Public Relations Manager, Lineo Moqasa says.

The disconnections, which began in Maseru villages including Lower Thetsane, Matala Phase 2, Khubetsoana, Ha Mabote, Lithabaneng and several business establishments, she said will spread to other areas including the rest of the districts.  

Ms Moqasa said they are disconnecting services for every customer who has an outstanding bill, notwithstanding the amount they owe.  

WASCO, she said gave its a chance to approach its offices for negotiations, in order to confirm their bills and make a payment deal.

“However, some customers did not even bother to do that, hence the decision to disconnect the services.”

Ms Moqasa said the outstanding bills have negatively affected the company’s operations as it is unable to implement and complete minor projects within allocated time due to financial constraints.

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She said among others, it is unable to attend to damaged pipes on time, adding that technical services also require the same money which customers fail to pay.

“The company understood that customers were affected by the COVID-19 pandemic and did not disconnect services in 2020, which is why it only urged them to pay their bills instead,” she said.

Earlier this month, WASCO warned its customers to pay their outstanding bills before Thursday August 19 to avoid disconnections. It is estimated that the customers owe the company cash worth M171Million. LeNA

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