“You just go to my website and click on the item you want to buy. I receive an email that somebody has placed an order, then I deliver the package. Very easy!” Ms. Oshotse tells Africa Renewal in an interview.
Online shopping for goods and services is booming in Africa and it’s changing the very nature of many start-ups, especially among young entrepreneurs.
With the emergence of online technologies, Africa is joining the burgeoning world of digital economies. Estimates suggest about 264 e-commerce start-ups are operational across the continent, active in at least 23 countries. There’s significant potential to create new jobs - as many as 3 million by 2025. These jobs will be directly in online marketplaces, supporting services and spin-off economic activity.
Benefits will include opening markets to otherwise isolated rural communities and servicing Africa’s fast-growing consumer class. Young entrepreneurs are taking a keen interest in e-commerce because it entails reasonable start-up funding, offers revenue-generating prospects, and has an open door to all, in ways traditional workplaces may not. African e-commerce can be a force for sustainable development.
The UN Conference on Trade and Development (UNCTAD) estimates that Africa had at least 21 million online shoppers in 2017, 50% of which were in Nigeria, South Africa, and Kenya. Although this is only a small portion of the African population which is over a billion, the number has been increasing by 18% annually since 2014, which is 6% higher than the world average.
Despite the growing popularity of e-commerce in Africa, the industry faces obstacles.
The E-commerce Index 2018 by UNCTAD which measures an economy’s preparedness to support online shopping covers 151 world economies, including 44 African countries. Mauritius was ranked 55th, the highest among African countries. Nigeria and South Africa ranked 75 and 77 respectively. Nine of the last ten countries in the ranking are African.
Challenges include slow and expensive internet connectivity, inadequate infrastructure and weak delivery logistics. Consumer protections are weak or non-existent, affecting trust between the seller and the buyer.
While mobile payment is growing, cash-on-delivery remains popular in Africa, making cross-border e-commerce difficult. Also, policies are often not adapted to complex payment supply chains, meaning Africa’s merchants have fewer options to connect their local e-payments systems with services used by global customers.
Policy-makers also need to work to improve local and global payment system interoperability. This would help bolster Africa’s position as a global leader in mobile payments.